Refund policy

Returns/Cancellations

Unopened returns are accepted within 15 days of receipt of the product. There is a 20% restocking fee that is applied as soon as the order is shipped, and the original shipping cost is not refunded. Acceptance of returns outside of the 15 day window is subject to the discretion of DSX Tuning, and if accepted will incur a higher restocking fee. The cost of return shipping is paid by the customer. "Unopened" is defined as the original packaging has not been disturbed (a flex fuel kit was not taken out of the sealed bag, a damper was not removed from the box, etc), and it especially has not been installed to a vehicle. 

Cancellation of an order that has not yet shipped is subject to a 5% cancellation fee. Products are not guaranteed to be in stock, and any cancellations of back ordered items will be subject to the 5% cancellation fee.

Custom made or customized items are not eligible for return under any circumstance.

Orders with mismatched billing and shipping addresses will be cancelled and not fulfilled.

Shipping

Shipping rates are provided live by UPS. Delivery dates for any shipping option are not guaranteed. Attempts will be made to ship orders same day when possible for orders placed before 3pm CST. Orders are fulfilled in the order they are received; any shipping option quicker than ground will increase the priority of the order relative to ground shipments. Items shipping to a unit number will be shipped signature required. DSX Tuning is not liable for delivery issues that arise after UPS has taken custody of the package; any concerns with delivery (lost packages, non-delivery) will require the recipient to file a claim with UPS before DSX Tuning will begin to process replacements or reimbursements.

Warranty

DSX Tuning manufactured products are covered against defects in manufacturing and assembly for the life of the product for the original purchaser. This warranty is not inclusive of damage that is due to user/installation error, negligence, or environment (force majeure). Electronic devices are designed as IP60 and are not to be considered waterproof or submersible; they should be kept in dry places and away from direct water contact. Wire harnesses are designed as abrasion resistant but not abrasion proof, and damage from cuts, rubbing, pulling/stretching, or excessive bends are not covered under warranty. Fuel lines are to be protected and will not be warrantied for cut/rub/impact damage. Idler pulleys are warrantied and/or rebuilt on discretion due to the bearings being a non DSX manufactured piece and due to the extreme nature of most aftermarket belt drive systems. Modification of any component immediately voids the warranty of the entire product and not just the component.

Certain components of DSX Tuning products that are not manufactured by DSX Tuning are subject to a 90 day warranty from receipt of the product. This includes flex fuel sensors, fuel pumps, and GM parts (tensioners, pulleys, fuel pumps, injectors, etc). 

All other products not manufactured by DSX Tuning are subject to the manufacturer's warranty and are handled at the discretion of the manufacturer. DSX Tuning does not have the ability to override a manufacturer's warranty.